Customer Care

Customer Service
We prefer to be contacted by email at: customer@ladylanguage.com. We generally respond to email inquiries within 2 hours during our regular business hours:
Monday to Friday 8:00AM-5:00PM Central Standard Time
Saturday 9:00AM-5:00PM Central Standard Time

Response time may be longer (4-6 hours) during evenings and weekends.

If you need immediate assistance during business hours please call:  1-608-446-1627

Price Match Guarantee
If you find an identical item for less, please contact us and we will do our best to match the price (applies to non-sale items only).

Free Shipping
Shipping is always free to our US customers for orders over $40. Please read more about our shipping policy.

Return Policy
We want you to be 100% satisfied with your purchase. You may return an item for any reason for up to 90 days after purchase. Please email us first before returning an item and read our return policy guidelines for further information.

Privacy Policy
Your information is secure when you shop at ladylanguage.com. We send all payment information through a secure socket layer (SSL) encryption for payment processing. We never store your credit card information and we do not give your personal information to anyone! Please read more about our privacy policy.

Customer Rewards
We value our customers and want to give our thanks by offering seasonal shopping sprees and reward points. Four times per year, a customer will be randomly selected to receive a $250 shopping spree. You do not need to enter each time or make a purchase, just sign up to receive our newsletter and become part of our community.
As a customer, you will also receive points for each purchase. These points may be used towards future purchases at our store. Please read more about our reward points system.

Coupon Redemption
If you have a valid coupon or discount code, it may be entered during check-out in the Gift Vouchers and coupon section.  Enter the code in the provided field and click the REDEEM button.  Your purchase total will then be adjusted to reflect the discount.  ONLY ONE COUPON CODE PER ORDER IS ALLOWED.  

Frequently Asked Questions

Do you charge sales tax?
We charge sales tax on orders that are shipped in Wisconsin only.

Do you gift wrap?
Yes! We do it for free anytime, just specify in the comment section during checkout and we will happily wrap your purchase.

How can I be sure the clothing will fit me?
Refer to our Size Guide link located in the item description page. We list a size chart for each brand. Also, see our guide on how to take your measurements to help you find clothing that fits.

How do I track my order?
Click on My Account at the top of our home page and sign-in. This will take you to your account information where you can view your orders and update your account preferences.

Can I save items to purchase later?
We have a persistent shopping cart that holds added items for up to 30 days. You may add items to your cart at any time, when you log back in, you can click on the Shopping Bag link to view the items and check-out at your convenience. Please remember that items placed in your cart are not guaranteed to be available until you complete your purchase.

How do I see what’s in my shopping cart?
Click on the Shopping Bag link at the top of our home page

How do I check-out?
Click on the Shopping Bag link to see what’s in your cart. To check-out, click the Check-out button in the lower right. You will then be asked to confirm delivery options, enter payment information and finally, confirm your order.

How do I redeem my points?
During the checkout process, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.

How do I view my points value?
Click on the My Account link at the top of our home page. Login to your account and scroll down to the My Points and Redemptions section. Click on view my points balance.

What type of payment methods do you take?
Visa, Mastercard, American Express, Discover and Paypal.

How secure is your website?
We have installed 128 bit SSL security with Comodo on our server and also have daily scans to detect any vulnerability. The SSL or secure socket layer ensures you enter a private session when making a purchase from our site. Your credit card information is encrypted and sent through a payment gateway and is never retained on our server. We value your privacy and never release any information about our customers. We only use your information to process your order and send you store related information.